Frequently Asked Questions
Q: How do I request a quote?
A: Fill in the contact form or email sales with the printer model or resin type, your order quantity and your location. We reply with pricing, datasheet and lead time within one business day.
Q: What information should I include?
A: Send your target application (jewelry casting, dental, prototyping), preferred machine technology (LCD/DLP/SLA), build-volume needs and any sample design files. This helps us recommend the right model and resin.
Q: Do you provide technical support?
A: Yes. We offer installation guidance, slicer profile files, video tutorials and ongoing engineering support by email and chat. Spare parts and consumables are supplied directly.
Q: Can I get a sample before buying?
A: Yes. We send sample prints or resin test kits so you can check resolution and burnout quality. Share your STL design and we quote the sample service.
Q: Where is NEWAY located?
A: Our manufacturing base is in Wujin District, Changzhou, Jiangsu Province, China. We welcome factory visits by appointment and support customers worldwide remotely.
